X-Commerce Solutions LLC (“we” and “us”) is the operator of
(https://customgamez.com) (“Website”). By placing an order through
this Website you will be agreeing to the terms below. These are provided to
ensure both parties are aware of and agree upon this arrangement to mutually
protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs varies based on the product and will be listed on each product page.   

3. Delivery Terms
3.1 Transit Time
Shipping time varies based on the product and will be listed on each product page.

3.2 Dispatch Time
Orders are usually dispatched within 5 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

3.4 P.O. Box Shipping
Just Paint by Number will ship to P.O. box addresses using postal services only.
We are unable to offer couriers services to these locations.

3.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

3.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

3.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.      

4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

6. Duties & Taxes
6.1 Sales Tax
Sales tax will be applied to the price of the goods as displayed on the
website at checkout.  

6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country

7. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

8. Customer service
For all customer service inquiries, please email us at
support@customgamez.com